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Privacy Policy

Published Information

Considerable efforts are made to make information contained in the Yorkshire Housing website as accurate as possible but no warranty or fitness is implied.

The Yorkshire Housing website is provided on an “as is” basis. Yorkshire Housing Ltd shall have neither liability nor responsibility to any person or organisation with respect to any loss or damage arising from Information or the use of Information.

Privacy

Yorkshire Housing is committed to preserving your privacy. Any information that we hold is, subject to these Terms, processed and kept securely in accordance with the Data Protection Act 1998. We employ security measures to protect any information that we hold about you from access by unauthorised persons, unlawful processing, accidental loss, destruction and damage. We will only keep the information for a reasonable period or as long as the law requires.

We will take reasonable steps to ensure that the information that we hold is accurate and up to date. You have a right to see any information held about you and to ask us to make any necessary changes. If you wish to do so, please contact us. By law we are entitled to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Requests made on the Yorkshire Housing website are logged (date, time, ip, username, port, method, uri-stem, uri-query, status, User-Agent,Referer), however this information is only used for internal analysis and statistical use. Any data that may be given to external parties will not be directly attributable to your use.

Please also read our Cookie Usage Guide.

Data Protection

How we use your personal information
Yorkshire Housing collects and stores information about you so that we can carry out our work and provide the service you expect.

We use your personal information to:
a)  Provide you with a home, services and information and to notify you about important changes or developments to them.
b)  Update and improve the accuracy of our records.
c)  Respond to your enquiries and complaints.
d)  Detect and prevent crime.
e)  Check how well our services work, with the aim of improving them.
f)    Manage your relationship with us.

We will look after your personal information
From time to time we may provide further details about how your personal information is used.

Our Data Protection Guidance for Customers is available here to read and print: Data Protection Notice – 2013